Meet ZOE, the first virtual cruise assistant on board MSC Bellissima

ZOE – the world’s first virtual personal cruise assistant – is poised to take MSC Cruises’ Guest Services to an exciting new level with guest-centric technology that will further enrich their cruise holiday. Developed in partnership with HARMAN and Samsung Electronics, ZOE is a voice-enabled artificial intelligence (AI) found in every cabin that can speak seven […]

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Technology – Improving the guest experience

The pace of technology is changing how we do things in all walks of life, including how we experience holidays.  Nowhere is this pace more apparent than with the cruise industry. Technology to improve your cruise experience The industry is going through a technological revolution, arguably it had previously fallen behind other offerings in the travel […]

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